bear in mind we recommend using HDMI to HDMI cables with no adapters. If issue persists please try different HDMI cable. Install the NVIDIA* driver, and then restart the computer. Install our graphics driver first using the steps that are on this YouTube video and then restart the computer In Device Manager double click on Display Adapters -> NVIDIA* GeForce GTX 860M -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, and then restart the computer. Once both video drivers have been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics 4600 -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, but do not restart the computer yet. This is the link to latest NVIDIA* driver This is the link to our latest graphics driver Since your computer comes with two video cards the graphics drivers need to be installed in a specific order. I would like you to try reinstalling the graphics drivers. Thanks for the information you sent to me.
To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Please run both reports with the TV connected to the computer.
This link will show you how to generate it Please also attach the Intel Graphics Driver Report. txt file the Intel® System Support Utility will generate In order to help you better I would like to gather more information about the configuration you have in the computer. Let me apologize for any inconvenience this issue may be causing to you. I understand HDMI connection of the laptop is not working properly.
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